Privacy Policy – Coastal Shutters (trading as Perth’s Boutique Plantation Shutters)
Effective date: 23 September 2026
Coastal Shutters (ABN 55 902 538 803), trading as Perth’s Boutique Plantation Shutters (“we”, “us”, or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to personal information we collect through our website, in store, by phone, email, or any other means when you deal with us as a retail customer in Western Australia.
1. Who we are
Coastal Shutters (ABN 55 902 538 803), trading as Perth’s Boutique Plantation Shutters, supplies plantation shutters and related window-covering products to retail clients in Western Australia.
Our address is 444 Scarborough Beach Road, Osborne Park WA 6017.
2. What personal information we collect
We may collect the following types of personal information:
Name, address, email address and telephone number
Delivery and installation address details
Payment and billing information (processed securely via third-party providers; we do not store full credit-card details)
Details of products you enquire about or purchase, preferences, and measurements
Communications with us (emails, phone notes, messages)
Website usage data (IP address, browser type, pages visited, cookies – see section 8)
Any other information you choose to provide to us
We only collect information that is reasonably necessary for our business functions.
3. How we collect personal information
We collect personal information when you:
Visit or make an enquiry via our website
Request a quote, book a measure, or place an order
Contact us by phone, email or in person
Interact with us on social media
Subscribe to our mailing list or request marketing material
We generally collect information directly from you. In limited cases we may receive information from third parties (e.g. referral partners or delivery contractors) with your consent or where permitted by law.
4. Why we collect and how we use your personal information
We collect and use your personal information for purposes including:
Responding to enquiries and providing quotes
Processing and fulfilling orders, arranging delivery and installation
Providing customer service and after-sales support
Managing our business relationship with you
Sending you product information, offers or newsletters where you have consented (you can opt out at any time)
Improving our website, products and services
Complying with legal and regulatory obligations
Protecting our legitimate business interests (e.g. preventing fraud)
We will not use your personal information for purposes unrelated to those above without your consent, unless required or authorised by law.
5. Disclosure of personal information
We may disclose your personal information to:
Our employees and contractors who need the information to perform their roles
Third-party service providers who assist us (e.g. website hosting, payment processors, delivery/installation partners, IT support, email marketing platforms) – these parties are required to handle your information in accordance with this policy and applicable privacy laws
Professional advisers (accountants, lawyers)
Government agencies or law-enforcement bodies when required or authorised by law
We do not sell, rent or trade your personal information.
If we transfer personal information outside Australia (for example, to cloud service providers), we take reasonable steps to ensure the overseas recipient handles the information in a manner consistent with the APPs.
6. Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes:
Secure storage of physical and electronic records
Access controls and staff training
Use of reputable third-party providers with appropriate security measures
While we strive to protect your information, no method of transmission or storage is completely secure. You provide information at your own risk.
We retain personal information only for as long as needed for the purposes set out in this policy or as required by law. When no longer required, we take reasonable steps to destroy or de-identify it.
7. Access, correction and complaints
Under the Privacy Act you have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate, out-of-date, incomplete, irrelevant or misleading information
To make a request, please contact us using the details below. We will respond within a reasonable time and may need to verify your identity.
If you believe we have breached the Australian Privacy Principles, please contact us first so we can try to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
8. Cookies and website analytics
Our website may use cookies and similar technologies to improve functionality, analyse traffic and enhance your experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect some website features.
9. Direct marketing
Where we have your consent (or where otherwise permitted by law), we may send you marketing communications about our products and services. You can opt out at any time by using the unsubscribe link in emails or by contacting us.
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on our website. Significant changes will be notified by appropriate means.
11. Contact us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Coastal Shutters
Trading as Perth’s Boutique Plantation Shutters
ABN 55 902 538 803
444 Scarborough Beach Road
Osborne Park WA 6017
Phone: 0411 333 431
Email: admin@boutiqueps.com
We will respond to privacy-related enquiries promptly.